Friday, May 20, 2022

Episode 9: Talent and Technology: Workforce Management Is More Than Just Numbers

Estimated reading time: 3 minutesI learned a long time ago that staffing and scheduling are two different things. Yes, organizations need to have..

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Mark Wales HR Bartender Show promo on technology and workforce management

Estimated reading time: 3 minutes

I learned a long time ago that staffing and scheduling are two different things. Yes, organizations need to have enough employees. But it’s equally important to have the right people with the right skills showing up at the right time. That’s the basis for the discipline of workforce management and I can’t think of a better person to talk about the topic than Mark Wales.

Mark has over 30 years of retail experience both in the US, Europe, and Asia with leading retailers, such as Starbucks, Ralph Lauren, Williams-Sonoma, and Selfridges. He has provided retail consultancy with IBM and Price Waterhouse Coopers.

His recent focus has been on developing a next generation model for workforce management. This model centers on investing in the employee experience to drive the customer experience and ultimately, company performance. Mark believes that the role of workforce management is to coordinate and facilitate the various critical activities into a management discipline that brings together operations, HR, training, payroll, finance, logistics, planning, and legal into a holistic approach. This way the modern business can create and sustain real performance improvement.


HR Bartender Show podcast Mark Wales media player

As organizations continue to think about their short- and long-term staffing plans, they might want to take a moment to make sure that everyone on the executive team is aligned. It will be difficult if not nearly impossible to hire, engage, and retain the best talent if the senior management team is not working together consistently on the employee experience.


Connect with Mark Wales

LinkedIn:    https://www.linkedin.com/in/mark-wales-23a381/

Twitter:      https://twitter.com/MarkCWales

Mark mentioned the latest Workforce Institute book “Being Present: A Practical Guide for Transforming the Employee Experience of Your Frontline Workforce”. I hope you’ll check out Mark’s chapter on the alignment of workforce management and risk management

Episode 9 – Mark Wales Show Notes

Episode 9 – Mark Wales Transcript

Thanks for listening to our podcast. This season of the HR Bartender show is brought to you by our friends at Ultimate Kronos Group (UKG), a leading global provider of human capital management, payroll, HR service delivery, and workforce management solutions. 


UKG Ultimate Kronos Group UKG logo showing the importance of timing, technology and learning

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The post Talent and Technology [Episode 9]: Workforce Management is About More Than Numbers appeared first on hr bartender.

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By: Sharlyn Lauby
Title: Talent and Technology [Episode 9]: Workforce Management is About More Than Numbers
Sourced From: www.hrbartender.com/2021/strategy-planning/mark-wales-workforce-management-technology/
Published Date: Tue, 30 Nov 2021 09:57:00 +0000

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