During the pandemic’s lockdowns, instructor-led training either stopped—or it went online. We all scrambled to adapt our classroom courses and ourselves for online delivery. And after some trial and error—and lots of practice in front of the web camera—we did it successfully. We’ll see virtual instructor-led training continue to dominate our training schedules.

Yes, working from home—or working from anywhere—will be a policy of successful companies. Most colleagues I speak with want to continue to work from home a few days a week. And those seeking new jobs are insisting that a “work from anywhere” option is part of their contract. Companies need to trust their employees to get their work done and base success on performance rather than hours on the job.

Teams can get as much—or even more—work done when working remotely. But they need to right tools and attitudes in place. Tools are simple: Companies can provide the hardware and software employees need to work remotely. Attitudes are more challenging. Managers must learn to manage and motivate remote teams. And team members must agree on how they will communicate and work with others across the table, across town, or across the world.

We encourage teams to include the social aspects of face-to-face meetings in their virtual meetings. That means arriving early, sharing video, chatting about non-business topics, and celebrating successes. We’ve also set up a system to connect employees from different departments and locations in “virtual coffee breaks.”

Senior leaders are holding virtual monthly business updates with live question-and-answer sessions so we all know how our business is doing. We’re using our intranet to share more corporate news via video, pictures, and short articles—and pointing employees to these stories in weekly email newsletters sent to them in case they missed them.

Earlier this year, we celebrated the launch of our new brand identity. Due to COVID-19, our planned face-to-face celebrations at each location turned into a global virtual celebration that brought employees from our stores, factories, warehouses, and offices together for a virtual party. The entire event for over 25,000 employees was planned and managed remotely by the project team, showing that almost anything can be achieved virtually with the right tools, people, and attitudes.